Support Hours and Services

Technical support is available for MATLAB, SIMULINK, and our application toolboxes and blocksets.

Hours:
8:30a.m. to 5:30p.m. Eastern Standard Time (EST)

Means of reaching us:

• E-mail: support@mathworks.com
• WWW: www.mathworks.com/forms/tsmail.html
• Phone: (508) 647-7200
• Fax: (508) 647-7201
• Mail:
  The MathWorks, Inc.
  
  24 Prime Park Way
  
  Natick, MA 01760-1500

In addition to providing support, the Technical Support Department develops the following tools:

• Solution Search Engine
• Technical Notes
• Technical FAQ

These are the same tools that Technical Support uses to answer questions when you call or write. By using these tools, you will be able to quickly and conveniently answer most questions on your own.

Required Information

Whenever you contact Technical Support, please include (or have available) the following information:

1. MATLAB Access Number
2. License Number or Serial Number
3. Version of MATLAB (obtained by typing ver at the MATLAB prompt)
4. Version of Operating System and Window Manager
5. Version of Toolbox (if the inquiry is related to a Toolbox)
6. Your name
7. Company or University name
8. Phone number, e-mail address, or fax number
9. A brief example that demonstrates the problem

Providing us with this information, will greatly reduce the amount of time required to research and respond to your inquiry.

Our Commitment to You

In response to our customer satisfaction surveys, we have upgraded our service commitment regarding written correspondence. We will now respond within one business day.

Also, all questions that are e-mailed to Technical Support will be assigned a Technical Support Reference Number. We will send an automatic response to you acknowledging that we have received your inquiry.

If you do not receive a response, please try sending your e-mail again, as we may not have received the first message.